Primary Job Duties

Sales & Customer Support

• Serve as the primary administrative and operational assistant to the Sales Manager.
• Generate and distribute customer-facing documents including BOLs, export documentation, COAs, invoices, and other requested paperwork.
• Respond to customer requests promptly, professionally, and with strong follow-through.
• Prepare customer recaps and maintain trackers for pricing, storage, and other key information.

Systems & Data Accuracy

• Reconcile repack and poly ins/outs; correct data entry or system input errors.
• Verify totes listed on “used tag” forms and dump logs are removed from the system; remove as needed.
• Upload label templates to flash drives for repack and poly lines.
• Run labels for repack and poly lines when label applicators malfunction.
• Update repack weight recovery sheets.
• Build and maintain tracking tools, spreadsheets, and analysis methods using Excel and other applications.

Shipping, Receiving & Logistics Support

• Assist Shipping & Receiving with checking in trucks during high-volume periods.
• Schedule customer trucks as well as repack, poly, and Cerutti trucks.
• Coordinate with QA and Sales to confirm micros have cleared prior to shipping loads.

Quality Assurance & Cross-Department Support

• Support QA and Sales Managers with audits as needed.
• Provide cross-functional assistance to QA, Sales, and other departments.
• Prepare product samples upon request.

Production & Reconciliation

• Reconcile production runs and correct associated input errors.
• Maintain accurate records related to repack, poly, and production activity.

Administration

• Perform filing, organizing, and document maintenance as required.